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- Brodie, Roderick J., et al.
(författare)
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Enhancing theory development in service research
- 2016
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Ingår i: Journal of Service Management. - 1757-5818 .- 1757-5826. ; 27:1, s. 2-8
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- Purpose - The purpose of this paper is to explore enhancing theory development in service research and provide an overview of the five essays on theorizing initiated by the International Network for Service Research workshop, held at Karlstad, Sweden in September 2014. Design/methodology/approach - A collaborative theorizing process which was initiated at the Karlstad, Sweden workshop. Findings - Six (five from the event and the introduction) original and provocative essays that explore different aspects of theorizing in service research. Originality/value - Exploring how a collaborative approach to research can be used.
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| 2. |
- Jennings Saul, Caroline
(författare)
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Extending Access : Perspectives on Business Model Innovation in Water and Sanitation Service Provision
- 2019
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Many organizations are attempting to improve the well-being of people living in poverty, whether it be philanthropic, through offering transformative services, or buying into the doing well by doing good ethos of corporate Base of the Pyramid (BoP) strategies. Some of these efforts are being directed towards extending access to safely managed water and sanitation services to everyone. There are many factors that contribute to the complexity of reaching universal water and sanitation coverage including limited finance, cultural practices, and localized effects of climate change. Once a community has access, sustaining it can be hindered by poor design, maintenance, or governance.The aim of this dissertation is to examine the roles of business models and business model innovation in providing and later scaling water and sanitation services in low-income countries. In doing so, it brings together poverty alleviation and business model theories to address barriers specific to the water and sanitation sectors. This dissertation is a compilation of seven different papers that follow a case study approach. The cases used in these studies are of non-governmental organizations, social businesses, small and medium-sized enterprises, and multinational enterprises that work in the water and sanitation sector in low-income countries.The findings of this dissertation span theoretical levels: business models, business model innovation, and capability development and sectors: water and sanitation. Each paper contributes to the intersection of at least two of these factors, e.g., by classifying business models and business model innovations in water service providers or examining the multiple business models used by a single sanitation service provider.Overall, this dissertation has analysed key theories in market-based approaches to poverty alleviation with regard to business model thinking and provides insights into offering services and expanding social impact in BoP markets.
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| 3. |
- Kristensson, Per, 1969-, et al.
(författare)
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Tjänsteinnovation
- 2014
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Bok (övrigt vetenskapligt/konstnärligt)
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| 4. |
- Löfberg, Nina, 1979-
(författare)
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Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic
- 2014
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services.The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emphasises the three dimensions of business logics – value perspective, service business strategy, and service offering – and studies them empirically in service divisions in the pulp and paper industry and in the automotive industry.The findings show that firms with inconsistency between the three dimensions face certain challenges. Most often, the firms have a value perspective of goods business logic, but a service business strategy and a service offering of service business logic. Therefore, the most important and most difficult challenge to overcome in order to increase a manufacturing firm’s service orientation is the employees’ value perspective.Three service manoeuvres were key to overcoming this challenge: changing employees’ mind-sets, starting to value services, and separating products and services. Although separating products and services could be assessed as a service manoeuvre consistent with goods business logic, it facilitated an increased service orientation. The fact that goods business logic manoeuvres led to a higher degree of service orientation, whereas service business logic manoeuvres did not always do so, is discussed as a service orientation paradox.
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